Billing

Refund Policy

Last updated: April 11, 2026

Scope

Milnazaroor may offer free access, limited paid features, or paid plans over time. This Refund Policy applies when a user pays for a Milnazaroor service or feature.

General rule

Unless a specific offer says otherwise, payments are generally non-refundable once the relevant billing period or paid feature has started.

This is because Milnazaroor provides a digital service, and access or feature delivery may begin immediately after payment.

When a refund may be considered

Milnazaroor may review refund requests where:

• a user was charged more than once by mistake;
• a technical issue prevented access to a paid feature for a meaningful period;
• a paid feature was not delivered substantially as described;
• a refund is required under applicable law.

When refunds are usually not available

Refunds are usually not available for:

• change of mind after purchase;
• dissatisfaction with personal compatibility outcomes;
• disappointment with another user’s response or lack of response;
• expected variations in AI guidance, communication style, or matching outcomes;
• account restrictions caused by violation of platform rules.

Requesting a refund

To request a refund, contact contact@hoid.app with:

• your phone number or account identifier;
• the date of payment;
• the amount charged;
• the reason for your request;
• any supporting screenshots or payment references.

Review process

Refund requests are reviewed in good faith and on a reasonable-case basis. If a refund is approved, it will be issued through the original payment method where possible.

Processing times may depend on the payment provider or banking network.

Legal rights

Nothing in this policy removes rights that users may have under applicable consumer law.